Frequently asked questions

If you have questions about PortaSigma, check our FAQ's. You might find the answer.

Access configuration in Firefox with MAC using ClickSign

 

Firefox, unlike other browsers, has its own certificate repository and does not trust the operating system by default, and that is the reason, to use the Enter with certificate mode, some previous adjustments are needed. The main symptom that Firefox blocks ClickSign is when from this point:

1

And we see: 

7

This is not because we do not have Java installed, this happens when Firefox has one of its systems on it. To solve it we must redirect ourselves to:3

And put the following variable from false to true:4

5

In MAC there is the peculiarity that we must take a previous step and is to go to:

Imagen 2 4 19 a las 11.39

And give permission for it to run:

Imagen 2 4 19 a las 11.44

 

And we can use the PortaSigma access function through Digital Certificate:6